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Our preferred method of delivery is to use our own vehicles and dedicated drivers. This allows us to ensure your order is handled with care and minimise packaging. It also helps us to reduce waste and do our bit for the environment.
Our drivers will make every effort to deliver your order to your door and handover in person. If this is not possible, we will, unless you have instructed us otherwise, leave your order in a secure location or with a neighbour.
On the rare occasions the above is not an option, we will return your order to our workshop and arrange to redeliver. There will be an additional cost to re-deliver.
Our drivers will only deliver to a ground floor, front door. They cannot take packages into rooms or up/down stairs as they are not insured to do so.
Our drivers may need a hand to unload panels over a certain size or weight.
For certain sized packages and some locations, it is more suitable to use a courier. As there is an increased risk of damage using this method, we do our best to ensure the packages are wrapped to the best possible standard to minimise that risk.
In some instances (custom/bespoke orders) we may need to use a pallet service for specified deliveries. This will be on larger, offline orders and pre-arranged with the customer at the time of ordering.
If you are expecting a palletised delivery you will need to ensure you have either a forklift, or the manpower to unload the pallet, and somewhere to keep or dispose of the pallet after unloading.
If the packaging of your order appears to be damaged, please ensure you take a photo before opening.
Some of our packages are packed in MDF so please fully open your order to check if the contents are damaged rather than just the MDF packaging (the latter is often the case).
If your package is damaged, please sign for it as damaged (when possible) and send an email to [email protected] within 10 working days of delivery and attaching the photos so we can work out the next steps to replace your order.
If we have already cut your order we cannot cancel or refund your order.
Your panels are cut to size your exact specifications and cannot be returned for any reason.
If your panels are damaged, we will offer a replacement. If you have used your damaged panels, we cannot offer a refund or replacement.
3-7 working days for cut to size, dado rails and wall panelling kits.
7-10 working days for Decorative wall panelling.
4-6 weeks for kitchen cabinets (depending on quantity and finish).
Additional time may be required for priming or lacquered finishes.
Cut to size delivery charges
Zone 1 – £25.00 inc VAT
Zone 2 – £35.00 inc VAT
Zone 3 – £40.00 inc VAT
Decorative panels
Zone 1 – £25.00 inc VAT
Zone 2 – £35.00 inc VAT
Zone 3 – £40.00 inc VAT
Kitchen units
Cost subject to quantity and location
If you have any further inquiries, don’t hesitate to get in touch with us at 01604 864888 or [email protected].
